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# Customers are not earning points for purchasing

If customers are not receiving points after placing an order, there are two settings you should check in your BLOY Rewards Program.

### Check if customers are required to sign up before earning points
Go to **Rewards Program > Point settings** and look for the option **Earning behavior:**
* **If this box is checked**:
Customers must sign up or log in before placing an order to earn points.
Orders placed as guests will not qualify for points.
* **If you want customers to earn points even without signing up**:
Simply uncheck this option.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/bloy-doc-21_1egzx2i.png)


### Check the order status required to earn points
Go to **Rewards Program > Ways to earn > Make a purchase** and review the **Points withdrawal** setting:
You can choose one of the following conditions:
* Reward your customers when the order status is** Paid**
* Reward your customers when the order status is **Fulfilled**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/bloy-doc-22_gkdesx.png)
Customers will only earn points **after the order reaches the selected status** in Shopify:
* If set to **Paid**, the order must be marked as **Paid**.
* If set to **Fulfilled**, the order must be **Fulfilled** before points are added.
If the order has not yet reached the required status, points will not be issued.
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If you have checked both settings and customers are still not earning points, please feel free to reach out to us via in-app Live Chat or at support@bloy.io.