> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.bloy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How customers interact with your loyalty program

This article explains how customers experience and interact with your loyalty program—from joining, earning points, to using rewards.

### 1. How the loyalty flow works
The customer journey typically follows this flow:
1. Customers **earn points** by completing the earning actions you’ve configured 
2. They **use points to redeem rewards** (such as discount codes or free products) 
3. The reward is **applied at checkout**.
|| Tip: If you want to grant rewards directly instead of points, you can use Entry Rewards in VIP tiers. This allows you to give a one-time reward when a customer signs up or upgrades to a new tier.

### 2. How customers join the loyalty program
Customers can join your loyalty program by:
* Signing up or signing in through your store
* Signing up via the BLOY loyalty widget or loyalty page
Customer data is automatically synchronized, so no additional setup is required.
![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/bloy-21_cw21me.png)

### 3. How Customers Earn Points
Customers earn points by completing the actions you’ve enabled in **Ways to Earn**.
Points appear after the required conditions are met, such as:
* The order reaching the required status
* A review being published

### 4. How customers use rewards
Once customers have enough points, they can redeem rewards such as:
* Discount codes
* Free products
* Free shipping rewards
After redeeming a reward:
* A reward code is generated
* Customers can click **Apply** to automatically apply the code at checkout, or copy the code and paste it manually
![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/bloy-22_1yr3n54.png)

| Note: If a reward is redeemed but not used immediately, the code is saved in the Your Rewards section and can be used later.

### 5. How customers track points and rewards
Customers can view their points and rewards in several places:
* The **Your Rewards** section in the loyalty widget
* The **Your Balance** section on the loyalty page
* Shopify customer accounts (via customer account extensions, if enabled)
![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/bloy-23_rqkcok.png)
|| Tip: Always test the full customer journey using a logged-in test account to make sure the experience matches your expectations.
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If you have any questions or need help setting this up, contact us via in-app Live Chat or at [support@bloy.io]()
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