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# How order limits and overage charges work

# **How order limits and overage charges work**

Each BLOY plan includes a monthly order limit. When you go over that limit, the app automatically charges extra fees in 100-order packs, billed through Shopify Billing in USD, and your order count resets at the start of the next billing month.

### What is the monthly order limit?
* The monthly order limit is the maximum number of orders your Points Program can process in a given month, based on your current plan. BLOY counts an order when it is placed, and counting starts from the moment your Points Program status becomes **Active**.
* BLOY tracks all orders that flow into your Shopify orders, regardless of channel or source. Cancellations and refunds do not reduce your monthly count.

### The 5 states of the order progress bar
The progress bar in your **Dashboard** shows 5 states based on how many orders you have used against your plan quota.
| ${color}[#000000](State) | ${color}[#000000](Badge shown) | ${color}[#000000](What happens) | ${color}[#000000](Notes) |
| Trial (paid plan) | Green, **Available** | Orders are counted but do not count toward quota. Counting starts only after the trial ends. | 14 days |
| Normal (under 70%) | Green, **Available** | The Points Program runs normally, no warning shown. |  |
| Reaches 70% of quota | Yellow, **Almost full** | Shows an Estimated Additional Charge (an estimate, not yet charged). Automatic email sent to the merchant. | Automatic email |
| Reaches 100% of quota | Red, **Full** | Estimated Additional Charge updates in real time. Automatic email sent to the merchant. The app keeps running. | Automatic email |
| Over 100% (Over limit) | Red, **Over limit** | Estimated Additional Charge becomes an Additional amount charged (actually charged). The app keeps running and adds a fee per 100 orders. | Per 100 orders over |
| Reaches the additional orders cap (15 packs ~ 1500 orders) | Red, **Over limit** with banner | The app stops adding charges. **Way to earn** from orders and **Way to redeem** are both paused. A warning banner is shown. | Until renewal |

### How the Estimated Additional Charge is calculated

Once orders reach 70% of quota or higher, the **Dashboard** shows a projected fee called the **Estimated Additional Charge**. This is not an amount that has actually been charged. It is an estimate based on your current order pace.

**The formula works as follows:**
1. **ET (Estimated monthly orders)** = Current order count ÷ Days elapsed × 30
2. **Additional packs needed** = round up [(ET − limit quota) ÷ 100]
3. **Estimated Additional Charge** = Number of packs × the plan's overage rate

**Worked example:**
A merchant on Launch (500 orders/month) has placed 200 orders after 7 days.
* ET = 200 ÷ 7 × 30 = 857 orders
* Additional packs needed = round up [(857 − 500) ÷ 100] = 4 packs
* Estimated Additional Charge = 4 × $15/month = $60/month

**Note:** 
* Once the actual limit is exceeded, the **Estimated Additional Charge** becomes an **Additional amount charged**, which is a real charge processed through Shopify Billing.

### How charges work once the limit is actually exceeded
**When your order count exceeds the quota, the following applies:**
* The app charges fees automatically; the merchant does not need to approve anything.
* Every 100 orders over the limit equals 1 pack, charged at the plan's overage rate.
* Overage rates by plan: Free has no overage, Launch is $15/month per pack, Growth is $12/month per pack, and Unlimited is $10/month per pack.
* Additional charges apply until you reach the cap of 15 packs (1,500 orders).
**Example on Launch (500 orders/month)**
* Orders 501 to 600: an additional $15/month
* Orders 601 to 700: another additional $15/month

### What happens on Free at 200 orders
Free has no overage mechanism. Once it reaches 200 orders in a month, the system will:
* Pause **Way to earn** and **Way to redeem** for all orders placed after that point.
* Display the in-app message: "Ways to redeem and point-earning from orders are paused. Upgrade for more orders."
* Resume normal activity automatically when the new billing month starts.

### Monthly reset
* At the end of each billing cycle, the order counter resets to 0 and the **Dashboard** status returns to **Available**. This happens automatically. Merchants do not need to take any action.
* Your order count resets on the 1st day of each month. For merchants who installed BLOY before July 1, 2026, this monthly billing cycle started on July 1, 2026.

| Pro Tips
* Check **Monthly Order Usage** in the **Dashboard** weekly, especially during high-volume seasons.
* If the status changes to **Almost full**, consider upgrading your plan before reaching 100% of quota to avoid overage charges.
* Keep an eye on automatic system emails, since they are the best signal that you are close to or have exceeded your quota.
* If you regularly exceed your current plan's limit, compare your cumulative overage cost against the cost of upgrading to find the more cost-effective option.

### Troubleshooting
* **Why do I see an Estimated Additional Charge even though I have not gone over my limit?** The Estimated Additional Charge is a projection, not a real charge. It appears once orders reach 70% of quota or higher, based on your current order pace, so you can plan ahead before the limit is actually reached.
* **The app is paused. What do I need to do?** When the app shows the **Over limit** banner with a paused state, **Way to earn** and **Way to redeem** stop working until the new billing cycle begins. You can upgrade your plan immediately to restore activity sooner, or wait for the renewal date for the system to reset automatically.

### Related articles 
* BLOY pricing FAQ
* How to upgrade, downgrade, or cancel your BLOY plan