> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.bloy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to customize the loyalty pop-up?

# How to customize the loyalty pop-up?

Enhancing the appearance and functionality of your loyalty pop-up can significantly improve customer engagement and brand consistency. Here's how to customize it in BLOY:

### Step 1: Access the Branding Settings
###### **In your BLOY dashboard, navigate to Branding.**

1. **Theme**: change the primary color (the color for buttons and overlays), header background and popup background

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/theme_13pi7lh.gif)



2. **Widget icon**: change the title of the widget, modify placement and visibility on devices

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/widget-icon_fmliii.gif)

### Pro Tips
* **Brand Consistency**: Ensure that the colors, fonts, and messaging in the pop-up align with your overall brand identity for a seamless customer experience.
* **Strategic Placement**: Position the widget in a location that is easily noticeable but not intrusive, such as the bottom-left corner of the screen.
* **Device Optimization**: Test the pop-up on various devices to ensure it displays correctly and is user-friendly across all platforms.
* **Clear Call-to-Action**: Use compelling language in the widget title and description to encourage customers to engage with the loyalty program.

### Troubleshooting
* **Pop-Up Not Displaying**: Verify that the widget is enabled in the Branding settings and that the visibility settings are correctly configured for the desired devices.
* **Appearance Issues**: If the pop-up doesn't match your brand's design, double-check the color codes and image files used in the Theme customization.
* **Functionality Concerns**: Ensure that the pop-up's actions, such as opening the loyalty program or displaying points, are properly linked and functional.
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That's how you can customize the pop-up. If you need assistance, feel free to reach out to us via in-app Live Chat or at [support@bloy.io](mailto:support@bloy.io)