> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.bloy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send automated emails?


# How to Send Automated Emails?
Automatically sending emails to customers when they perform certain actions helps deepen engagement and keeps your loyalty program top-of-mind. Here’s how to configure automated emails in BLOY.

### Step 1: Access Email Notifications
From your BLOY dashboard, go to **Branding → Email Notifications**
![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/image_1xzak7p.png)





### Step 2: Edit Content and Style
On the left panel, select the action (e.g., points earned, tier upgrade, redemption) you want to trigger an email. 
* Edit the email’s subject line, body content, and design in the right panel preview
* Insert dynamic variables if required
![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/image_jhavl0.png)





### Step 3: Insert Variables
Replace placeholders with variables (for example, `{{CustomerName}}`, `{{PointsBalance}}`, `{{RewardName}}`) so that each email is personalized with real-time data.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/image-18_7f7274.png)





### Step 4: Send a Test Email
Before publishing, click **Send Test** to verify how the email appears in customers’ inboxes and confirm all variables render correctly

![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/image-19_boihpb.png)





### Step 5: Save and Publish
Once you’re satisfied, click **Save** to apply the changes and begin sending automated emails to customers when the corresponding actions occur



![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b009a3f42400/image-20_11omq3n.png)

That’s how you can set up and send automated emails with BLOY. If you need any assistance, feel free to reach out to us via in-app **Live Chat** or at [**support@bloy.io**]()