How to customize the loyalty pop-up?

Enhancing the appearance and functionality of your loyalty pop-up can significantly improve customer engagement and brand consistency. Here's how to customize it in BLOY:

Step 1: Access the Branding Settings

In your BLOY dashboard, navigate to Branding.

1. Theme: change the primary color (the color for buttons and overlays), header background and popup background

2. Widget icon: change the title of the widget, modify placement and visibility on devices

Pro Tips

• Brand Consistency: Ensure that the colors, fonts, and messaging in the pop-up align with your overall brand identity for a seamless customer experience.
• Strategic Placement: Position the widget in a location that is easily noticeable but not intrusive, such as the bottom-left corner of the screen.
• Device Optimization: Test the pop-up on various devices to ensure it displays correctly and is user-friendly across all platforms.
• Clear Call-to-Action: Use compelling language in the widget title and description to encourage customers to engage with the loyalty program.

Troubleshooting

• Pop-Up Not Displaying: Verify that the widget is enabled in the Branding settings and that the visibility settings are correctly configured for the desired devices.
• Appearance Issues: If the pop-up doesn't match your brand's design, double-check the color codes and image files used in the Theme customization.
• Functionality Concerns: Ensure that the pop-up's actions, such as opening the loyalty program or displaying points, are properly linked and functional.

That's how you can customize the pop-up. If you need assistance, feel free to reach out to us via in-app Live Chat or at support@bloy.io

Updated on: 17/10/2025