Articles on: Getting Started

Importing loyalty data from another loyalty program

If you’re migrating from another loyalty program, you can import your customers’ existing loyalty data into BLOY to ensure a smooth transition. Currently, BLOY supports importing points and VIP tiers for existing customers.


What You Need

To import loyalty points, your CSV file must include the following required fields:

  • email
  • points

If you are importing VIP tiers, your file must include:

  • email
  • tier


How the import works

  • Points: Imported points will overwrite the customer’s current point balance. Points are not duplicated or added on top.
  • VIP tiers: Importing VIP tiers only updates tiers for existing customers. Customers will not be moved to a lower tier.


How to Import

  1. From the BLOY Dashboard, go to Customers.
  2. Click Import customers.

  1. Upload your CSV file.
  2. Make sure your file follows the same format as our sample file.

Once the import is complete, you will receive an email notification.


After the Import

We recommend reviewing a few customer records to confirm that:

  • Point balances match your CSV file
  • VIP tiers were updated as expected

This helps ensure all loyalty data was applied correctly.

If you would like to import additional data, please reach out to our support team via in-app Live Chat or at support@bloy.io.


Updated on: 19/01/2026

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