Why is my reward not applied at checkout?

If your customer can’t apply a reward at checkout or sees an error when applying it, the issue is usually related to reward configuration or usage conditions. Below are the most common things to check.

1. Check the purchase type

If your store does not sell subscriptions but the reward is set to Both, the reward may fail to apply at checkout.

How to fix:

Update the reward’s purchase type to One-time purchase.

2. Check product or collection restrictions

If the reward is configured to apply only to specific products or specific collections, make sure the selected items meet those conditions. If the product being purchased is not included in the selected products or collections, the reward will not apply.

3. Check minimum purchase conditions

If the reward has conditions such as:

• Minimum purchase amount
• Minimum quantity of items

Make sure the cart meets these requirements. Otherwise, the reward cannot be applied.

4. Check discount combinations

By default, BLOY rewards can not combine with other discounts. If another discount code is already applied and the reward is not set to allow combinations, the reward will fail to apply.

How to fix:

Review the reward’s Discount combinations settings and allow combinations if needed. Please note that if the reward was redeemed before the combination settings were updated, the reward will not be updated automatically.

5. Important note for POS orders

For POS purchases, a common misunderstanding is assuming that redeeming a reward automatically applies it. After redeeming a reward, you need to return to the BLOY tile and click Apply to apply the reward to the order

Still not working?

If you’ve checked all the items above and the reward still can’t be applied, please contact us via in-app Live Chat or at support@bloy.io.

Updated on: 05/01/2026