Multiple-language translation

• How multiple language translation works

  BLOY supports multiple languages to help your loyalty program adapt to customers across different markets. If the market language is supported, the translated version is shown. If not, BLOY falls back to your default language. How to enable multiple language translation From the BLOY Dashboard, go to Settings Open Multiple-language translation Enable Automatically adjust language based on customer’s market ![](https://storage.crisp.chat/users/helpdesk/website/-/5/9Few readers

Integrations

• How the “Leave a Review” action works with Judge.me

  When BLOY is integrated with Judge.me, customers can earn loyalty points for leaving product reviews. The reward is granted only after the review is published and meets your reward rules. Customer flow When a customer clicks the Leave a review button in BLOY, they are redirected to a collection page. From there, the customer selects a product and leaves a review using the Judge.me review section on the product page. The review is submitted through Judge.me and follows the publishing rulFew readers

How to exclude a customer from the loyalty program?

• How to exclude a customer from the loyalty program?

  Step 1: To exclude a customer from the loyalty program, go to the Customers page and select the customer you want to exclude Step 2: Once excluded, customers cannot earn or redeem points through the loyalty program. They also won't see the loyalty widget and won't be notified of the exclusion. You can always include re-include your customers in the loyalty program by adding themFew readers

VIP program

• What’s the difference between Entry Rewards and Perks?

  In the VIP tier settings, you’ll see two types of rewards: Entry Rewards and Perks. Both are unlocked when a customer reaches a tier, but they work differently. Entry Rewards Entry rewards are unlocked once when a customer reaches a tier milestone. They are one-time rewards and can only be used a single time. Perks Perks are unlocked when a customer reaches a tier and remainFew readers

• Can I set different point values by VIP tier?

  Yes. BLOY allows you to assign different point values for the same earning action based on the customer’s VIP tier. This means higher-tier customers can earn more points for the same action. Currently, tier-based point values are supported for: Place an order Celebrate birthday How to set up tier-based point values From the BLOY Dashboard, go to Rewards Program > VIP Select a VIP tier Under Custom ways to earn points, turn on **Allow customers to earn differentFew readers

Points program

• Why is my reward not applied at checkout?

  If your customer can’t apply a reward at checkout or sees an error when applying it, the issue is usually related to reward configuration or usage conditions. Below are the most common things to check. 1. Check the purchase type If your store does not sell subscriptions but the reward is set to Both, the reward may fail to apply at checkout. How to fix: Update the reward’s purchase type to One-time purchase. ![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/c/9/59c9b0Some readers

• Store Credit vs. Amount Discounts: What’s the difference?

  If you’re new to Shopify store credit, you may wonder how store credit is different from a points-based amount discount. Both reward types allow customers to redeem rewards using points, but they work differently when applied to orders. Both reward types allow customers to redeem rewards based on the number of points they have, and both can be configured using fixed values or increments. However, they differ in how rewards are stored and used. What Is Store Credit? Store creFew readers

• How does point expiry work?

  BLOY allows you to set an expiration period for points based on customer inactivity. What does “inactivity” mean? Inactivity means the customer has no point-related activity during a period of time. Any action that adds or deducts points is considered activity, including: Earning points through Ways to Earn Redeeming points through Ways to Redeem Manual point adjustments made by an admin In short, if an action affects the customer’s point balance, it counts as activity. ![](https://sFew readers

• Customers are not earning points for purchasing

  If customers are not receiving points after placing an order, there are two settings you should check in your BLOY Rewards Program. Check if customers are required to sign up before earning points Go to Rewards Program > Point settings and look for the option Earning behavior: If this box is checked: Customers must sign up or log in before placing an order to earn points. Orders placed as guests will not qualify for points. **If you want customers to earn points even withoutFew readers

How are classic and new customer accounts different in BLOY Loyalty?

• How are Guest and Member Status different in BLOY Loyalty?

  Compared to the Legacy method which requires shoppers to enter their password, the **Customer accounts **method simplifies this process by sending them a 6-digit code via email every time they attempt to log in. You can change the login method by navigating to Settings > Customer accounts > Login links section. Regardless of the login method chosenSome readers

• How to remove BLOY watermark?

  You can see the watermark on the Loyalty widget or in emails. If you want to remove them, simply contact our support via or in-app Live Chat. If you’d like to remove it: Upgrade to any paid plan — the watermark will be automatically removed. Or simply contact our support team via in-app Live Chat or email us at support@bloy.io to request removal on the Free plan. !Few readers

• Common import errors

  If your customer import fails or data doesn’t appear correctly, it’s usually due to formatting issues in the CSV file. Below are the most common things to check. Required columns Your file must include email and points Do not capitalize column names (for example: Email, Points are invalid) Points value issues Points must be a positive number Points cannot be 0 or less than 0 Email format issues Email addresses must be in a valid format (for example, `Few readers