Articles on: Create a loyalty program

How to create a way to redeem?

Create a way to redeem by setting up a rule that converts customer points into rewards such as discounts, free shipping, or free products. Here is how to set it up.

Step 1: Open the Points Program

Go to Points Program.
Click Add way to redeem.

Step 2: Add a Way to Redeem

Choose how customers can use their points. Options include:

Amount discount: give a dollar amount off an order.
Percentage discount: offer a specific percentage off.
Free shipping: reward customers with free delivery.
Free product: let customers redeem a specific item for free.
Store credit: allow customers to exchange points for credit they can spend later.

Step 3: Customize the Reward

Configuration options vary by redemption type.

The example below shows the settings available for the most popular redemption type: Amount discount.

Enter a Reward name.
Set how many points are required to redeem it.
Adjust any additional settings you prefer, such as minimum purchase, product eligibility, or combine with shipping discount.

The example below shows the settings available for the redemption type: Free product

Enter a Reward name.
Set the Maximum times to redeem per customer.
Set how many points are required to redeem it.
Select the product customers can redeem for free.
Configure any additional settings, such as combinations and expiry date, based on your preferences.

Step 4: Save Your Changes

Click Save

You're all set. Your new redemption options will now appear in the customer's interface.

Pro Tips

Offer a mix of small and big rewards to keep customers motivated to earn more points.
Enable Combinations to allow customers to apply multiple voucher discount codes on the same order.
Add multiple Amount discount or Percentage discount rules targeting different products or collections.
Create a dedicated loyalty page so customers can easily view and redeem their points. Check out How to create a dedicated loyalty page?
Go to Branding > Customer account extensions > Customize Loyalty full-page extension to let customers track their loyalty activity, including points balance, rewards, tiers, and order history. Check out How to customize customer accounts with customer account extensions?

Troubleshooting

The Redeem button is grayed out: This is expected behavior when a customer does not have enough points to redeem that reward. No action is needed as the system is displaying correctly.
The storefront still shows the old reward value after saving: Shopify's CDN may cache the page for a few minutes after you save changes in the admin. Customers can hard refresh the page or open an incognito window to see the latest value.
Customers see "Discount codes can't be combined": By default, Shopify allows only one discount code per order. To allow customers to combine discount codes. Go to Combinations. Enable the discount types that can be combined: Product discounts, Order discounts, and/or Shipping discounts. Note: a Free shipping reward cannot be combined with another shipping discount as this is a Shopify limitation, not a BLOY issue.

Updated on: 19/07/2026

Was this article helpful?