How to upgrade, downgrade, or cancel your BLOY plan

You can change or cancel your BLOY plan from the pricing page inside the BLOY app. Since BLOY billing is managed by Shopify, some changes may require confirmation through Shopify billing.

Before you start

Before changing your plan, make sure you have access to:

• Your Shopify admin.
• The BLOY Loyalty app.
• The store owner account or an account with permission to manage app billing.

How to open the BLOY pricing page

Step 1: Open BLOY from Shopify admin

From your Shopify admin, go to Apps and open BLOY Loyalty.

Step 2: Go to the pricing page

Open the Pricing plans page inside BLOY.
On this page, you can see your current plan, your current monthly usage, available plan options, and the Manage billing button.

How to upgrade your plan

Step 1: Choose a higher plan

On the pricing page, find the plan you want to upgrade to.
Click Choose this plan under the plan you want.

Step 2: Confirm the change in Shopify

After choosing a plan, Shopify may ask you to approve the subscription change.
Review the billing details carefully, then confirm the change in Shopify.

Step 3: Check your updated plan

After confirming, return to BLOY and refresh the pricing page.
Your selected plan should now appear as the current plan.

How to downgrade your plan

Step 1: Review your current usage

Before downgrading, check your current monthly usage on the pricing page.
This helps you confirm whether the lower plan is suitable for your store.
For details about order limits and overage charges, see How order limits and overage charges work.

Step 2: Select a lower plan

On the pricing page, find the lower plan you want to switch to.
Click Choose this plan.

Step 3: Confirm the change in Shopify

Shopify may ask you to confirm the plan change.
Follow the Shopify billing steps to complete the downgrade.

Step 4: Check your current plan

After the downgrade is confirmed, return to the BLOY pricing page and refresh it.
The selected plan should show as your current plan.

How to cancel your BLOY subscription

Step 1: Open the pricing page

From the BLOY app, go to the Pricing plan page.

Step 2: Cancel

Click Cancel subscription.

What happens after cancellation

After you cancel your paid subscription, Shopify will update your billing status.
Your access after cancellation may depend on your current account status and available plan options. If you are unsure how cancellation will affect your loyalty setup, contact BLOY support before canceling.

Pro Tips

Use Manage billing if you need to review or cancel your Shopify app subscription.
Contact BLOY support before canceling if you want to confirm how your current loyalty program setup may be affected.
Do not close the Shopify billing confirmation page before the change is completed.

Troubleshooting

I do not see the plan I want to choose

Refresh the pricing page and check again.
If the plan still does not appear, contact BLOY support with your store URL and a screenshot of your pricing page.

I clicked Choose this plan, but my plan did not change

Shopify may still require billing confirmation.
Check whether a Shopify approval page opened after you clicked Choose this plan. If you closed the page before confirming, return to BLOY and try again.

I cannot cancel directly inside BLOY

BLOY billing is managed by Shopify.
Click Manage billing and complete the cancellation through Shopify billing.

My plan still shows the old status after changing it

Refresh the BLOY app and reopen the pricing page.
If the status still does not update, contact BLOY support with your store URL and the plan you selected.

Related articles

• BLOY pricing and plans explained
• How order limits and overage charges work
• Pricing FAQ
• How to contact BLOY support

Updated on: 02/07/2026