• Importing loyalty data from another loyalty program

  If you’re migrating from another loyalty program, you can import your customers’ existing loyalty data into BLOY to ensure a smooth transition. Currently, BLOY supports importing points and VIP tiers for existing customers. What You Need To import loyalty points, your CSV file must include the following required fields: email points If you are importing VIP tiers, your file must include: email tier How the import works Points: Imported points will overwrite the cuFew readers

• How customers interact with your loyalty program

  This article explains how customers experience and interact with your loyalty program—from joining, earning points, to using rewards. 1. How the loyalty flow works The customer journey typically follows this flow: Customers earn points by completing the earning actions you’ve configured They use points to redeem rewards (such as discount codes or free products) The reward is applied at checkout.Few readers

• An overview of your loyalty program

  Before configuring individual settings, it’s helpful to understand the main building blocks of a loyalty program in BLOY and how they work together. This overview introduces the core components and optional features you can use to build and grow your loyalty program over time. Core building blocks Every loyalty program in BLOY is built around two essential components. Ways to Earn Points Ways to Earn define how customers earn points by completing actions you configure. Common earningFew readers

• Launch checklist for your loyalty program

  Before launching your loyalty program, it’s important to review a few key settings to make sure everything works as expected for your customers. This checklist walks you through the essential steps to set up and launch your program smoothly. 1. Enable BLOY app embed Make sure the BLOY app embed is enabled in your Shopify theme so loyalty elements can appear on your storefront. 2. ConfiguFew readers

• Understanding point timing and delays

  Points and rewards in a loyalty program are not always granted instantly. Understanding when points are issued and why delays can occur helps set the right expectations before you launch your program. This article explains how point timing works at a high level and why some actions take longer to process. Points are granted after conditions are met Points are awarded only after the conditions of an earning action are satisfied. For example: Purchase-based points may require an order tFew readers

• What you don’t need on day one

  When launching a loyalty program, especially if you’re new to loyalty or need to launch quickly, it’s easy to feel like you need to enable every feature right away. In reality, you don’t. This guide explains what’s essential on day one and what can wait, so you can launch with confidence without overcomplicating your setup. Start with the basics At a minimum, a loyalty program only needs two things: Ways to Earn Points Ways to Redeem Points For most stores, this usually starts wFew readers